Tech Support
Pick your indicator or scale below to see its videos and fixes first: errors, cables, calibration, resets and setups, step by step from our technicians. Still stuck? Send us a support request or an email.
No video matches that yet. Send us a support request or email Tech@sellEtonScales.com with your model, order number and what happened.
Watched the videos and still stuck? Send us a support requestAny scale: errors, cables and load cells
The first step is to check the cable connection. Errors like 6, UUUUU or nnnnn can mean a bad connection, a calibration issue or a faulty load cell. Work through the videos in this order.
Error 6, UUUUU or nnnnn: find and replace a bad load cell
Error 6, UUUUU or nnnnn: check the cable first
Reading keeps running? Do a cable continuity test
How to tell if a load cell is good or bad
SL-7510, SL-7515 and IN-202: 4 and 5 prong cable connections
How to wire a junction box
Connect the home run cable straight to the junction box
How to switch the signal direction of a load cell
How to install a load cell in a floor scale
Make any scale water resistant: SP series cables and SL-7510
Tech Support
Still stuck? Send us the details
Tell us these so a technician can help you faster. The history helps.
- Indicator model
- Scale model
- Order number
- What happened
- Condition of the scale
- Request supportSend a request with your models, order number and what happened, and a technician calls you back if a call will help.Request support
- Email us Tech@sellEtonScales.comAdd photos of the display and the scale.Email us