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5-Year Warranty • Free Shipping to the 48 Contiguous States • Same-Day Shipping on Orders by 3:30 PM PT • U.S.-Based Company • Support 7 Days a Week
5-Year Warranty • Free Shipping to the 48 Contiguous States • Same-Day Shipping on Orders by 3:30 PM PT • U.S.-Based Company • Support 7 Days a Week
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Request Support

Tech support

Tell us what happened. We answer by email.

Fill in the form with your indicator, your order number and the story of what happened. A SellEton technician reads it and emails you the next step, a fix, a question or a part.

Looking for a manual, a setup video or a common error first? Tech Support help

Have these ready
  • The indicator model, on the front or the label
  • Your order number
  • What the scale shows or does right now
  • What happened before, and the condition of the scale

You

Please add your name.
Our answer comes herePlease add a working email so our answer reaches you.
A technician reads your request first and calls you back if a call will help.Add a phone number so we can call you back.
On your order confirmation or invoice

Your scale

On the front or the label, for example SL-7510 or 682
On the label under the deck or on the frame, for example SL-900 5x5

The issue

What the scale shows or does right now, for example reads unstable, shows an error code, will not zeroTell us in a few words what the scale does right now.
The history helps us help you: when it started, what happened before it (a move, a drop, water, a forklift, a new location, a power cut), and the condition of the scale nowPlease tell us what happened and the condition of the scale.

Photos or video

Drop your files here Photos, a PDF or a short video. Up to 5 files, 25 MB each.
    A longer video on Google Drive, Dropbox or YouTube
    Sending

    We could not send that just now. Please try again, or email your request and photos to Tech@sellEtonScales.com.

    Your request goes straight to our technicians and nowhere else. We answer by email.

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